سياسة الاستبدال و الإسترجاع

Replacement and Refund In the interest of E Double Z Body Kit's commitment to the satisfaction of our valued customers, we clarify our policy for replacement and refund as follows: • Refunds are only in case of a store error or manufacturing defects in the product • Products that are custom-made according to the customer's request cannot be returned under any circumstances, and the order cannot be canceled after approval (such as tires, tarpaulins) • The period allowed for the customer to return the product is 3 days from the date of receipt of the product • The period allowed for the customer to replace the product is 7 days from the date of receipt of the product • Shipping fees for returns: In case the return request is approved for any reason other than manufacturing defect or store error, the original shipping fee will be deducted from the total amount to be refunded to the customer. 3 - After the specified periods: After the expiration of the return period (3 days) and the replacement period (7 days) from the date of receipt, the customer’s right to claim a return or replacement for any reason is forfeited, and the company will not accept any requests after this period. 4 - Responsibility for receiving shipments: The company is not responsible for any shipment that has not been received by the customer from the shipping company after 14 days from the shipping date. In this case, the shipment may be returned to its source, and shipping fees will be applied to the customer. 5 - Parts that have been installed or used: Returns or exchanges of any spare part after installation on the car or use in any way are not accepted, unless the defect is clearly manufacturing-related and requires installation to detect it (subject to the company's and specialists' evaluation). 8 - Payment gateway fees during refund: The payment gateway fee imposed by the financial entity on the original payment, which is 2% of the refunded order value, will be deducted when processing the refund amount to the customer. 7 - Refund transfer process: The refund amount will be transferred to the customer’s bank account after the company receives, inspects, and verifies that the returned item complies with the return conditions and is in a condition suitable for resale. Bank transfer will be processed within 1 to 5 working days from the date of completing the inspection of the returned item.